Refund policy

Returns

We have a 20-day return policy, which means you have 20 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can do so from "Account> Orders> Request a return/refund". Please note that you may be asked to print the return label if applicable. Return pickups will be issued upon your request. 

Once your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted. If we are unable to provide pickup from your location, do not worry; we will provide simple, detailed instructions on how and where to send your package. 

You can always contact us for any return questions on the contact page from the store menu.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

We offer a Full Refund (No Return Required) under the following three conditions:

  1. Mechanical Damage: If your kit arrives with structural defects or damaged components that prevent a successful build.

  2. Logistical Failure: If the tracking confirms the package is lost in transit.

  3. Delivery Delay: If your product does not reach you within 25 days of the order date

The Protocol for Claims: To maintain the integrity of our shop, all claims require Digital Proof.

  • For damaged goods: provide a high-resolution photo or video of the defective parts and the packaging  from the "damaged goods" section on the request a return/refund page from your account

    • NOTE: Photo/video is required within 72 hours of delivery

  • Once our team verifies the "mechanical failure," your refund will be processed immediately to your original payment method.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us from the contact page or directly at clankshaftstore@gmail.com